Basiq Management System
UX research
UI design
CRM
Web App
Details
Client
Basiq Truckcleaning
When
2024
Role
UX/UI Lead
Where
Netherlands
Team
Walnut Loyalty, InTimeTec
Company
In Time Tec
Summary
Basiq Truckcleaning, a leader in truck cleaning services, needed a more efficient way to manage their growing operational demands. Their processes relied on scattered tools, manual tracking, and disconnected communication between planners, employees, and clients. This led to unnecessary administrative overhead and reduced visibility across critical workflows.
Problem
Basiq Truckcleaning struggled with fragmented tools and manual processes for managing client agreements, employee onboarding, planning shifts, handling documentation, and processing supplier invoices. This caused delays, errors, and an inability to provide clients and internal teams with real-time updates. As the company expanded, these inefficiencies became a barrier to growth and service quality.
Solution
We developed the Basiq Management System (BMS), a centralized digital platform designed to bring together client management, employee onboarding, shift planning, document tracking, and administrative processes in one place. The system also introduced personalized dashboards and real-time notifications, giving each user role-specific views and actionable insights.
Process
We began with discovery workshops to map current workflows, identify bottlenecks, and prioritize needs. Next, we defined a product vision and organized features into logical epics: foundational elements (framework, localization, settings), core management (clients, organization), operational workflows (planning, personalized dashboard), and advanced features (administration). We created wireframes, iteratively tested prototypes with the client, and built the system in agile sprints, delivering incremental value at each step.
Highlights
⇨ Seamless employee onboarding with automated document requests and approvals.
⇨ Shift planning module with real-time integration to the employee app.
⇨ Personalized dashboards displaying tasks, schedules, and system notifications.
⇨ Centralized client management with detail pages including agreements, notes, and activity timelines.
⇨ Administration module with supplier invoice processing and integration to Moneybird.
⇨ Future-ready design supporting phase 2 features like shift GPS tracking and advanced reporting.
